How pricing works
Pricing is per person, and only the active members of your organisation are counted. Here is what counts towards the monthly number of schedules, and what does not.
- Help category
- Pricing and payment
Pricing is worked out per person, and the only people it counts are the active members of your organisation. The ten schedules a month that the Free plan allows are counted per host: they are not a total added up across the whole organisation.
The figures are kept on the pricing page
There are three plans: Free, Pro, and Business. Every price shown includes tax. Consumption tax at 10% is treated as part of the figure rather than added on top of it, and anything below one yen is dropped. Pro and Business can be paid by the month or by the year, and the yearly price is ten months of the monthly one.
This article carries no figures. So that no stale number is left behind in the help when prices are revised, the only two places that state them are the pricing page and the "Billing" screen you see once you have signed in.
Only the active members of your organisation are counted
What counts towards the bill is the people who belong to your organisation and whose status is active. Member statuses are covered in Inviting members and managing your organisation.
None of the following are counted.
- A member who has been invited and has not accepted yet
- A member who has been suspended
- An external respondent you invited to a schedule
- Anyone who booked a slot through a booking link
However many people answer or book, the price does not change.
The monthly number of schedules is counted per host
The Free plan carries two conditions: up to five members, and up to ten schedules hosted in a month. The ten are counted per host, so however many the other members of your organisation create, your own number does not go up.
The month runs on Japan time (Asia/Tokyo) and cannot be set per organisation. When the month turns over, counting starts again from zero. That boundary is a separate thing from the one your contract period runs on.
If you look likely to go over a limit, or you want the conditions changed, ask through the contact form.
What counts, and what comes back on a cancellation, differs by method
It is not only the schedules you create yourself. A booking that arrives through a booking link is counted as well, against the host who takes it.
| Method | Counted | Counted at | If it is cancelled |
|---|---|---|---|
| Poll | Counted | When the schedule is created | Does not come back |
| Team availability | Counted | When the session is created | Does not come back |
| A booking through Booking link or Group booking link | Counted | When the booking arrives | Comes back |
| Quick schedule | Not counted | Not counted | Not counted |
With "Team availability", recalculating the candidates from conditions you have already saved does not push the number up. What separates the methods themselves is set out in What each scheduling method needs before you start.
What a plan changes is the features you can use
Pro and Business carry no limit on the number of members and no limit on the number of schedules hosted in a month.
| Feature | Free | Pro | Business |
|---|---|---|---|
| Notification webhooks | Not included | Included | Included |
| AI assistant | Not included | Included | Included |
| Groups (bundling members together) and Custom roles | Not included | Not included | Included |
| Single sign-on (SSO) and SCIM user provisioning | Not included | Not included | Included |
| Audit log access | Not included | Not included | Included |
"Groups" in the table is the feature that bundles members together. "Group booking", the entry in the filter on the schedule list, is a different thing: it is the Group booking link method, and that method has no plan condition on it.
For SSO and SCIM, the only thing a plan restricts is switching them from off to on. Updating a setting that is already on, replacing a certificate, and switching them off again are all possible whatever the plan.
Within the AI assistant, what Pro and above covers is the paths where AI writes the text. There are two: the AI answer to a question about a schedule, and the AI-written explanation of the tally. The view that summarises who has answered without calling AI works on Free as well. How the response reminder itself is sent is covered in Sending a response reminder to people who have not answered.
Subscribing and paying go through the contact form
The "Billing" screen sits under "Management" > "Billing". Opening it needs the permission to read billing information. Anyone without it does not see the entry in the navigation, and reaching the screen shows "You do not have permission to view billing information." By default every member of the organisation holds that permission, so unless it has been narrowed, everyone can open it. How to narrow it is in Inviting members and managing your organisation.
An organisation with no contract in place sees "You do not have a subscription yet. You are on the free plan." on that screen.