Confirmations and reminders — telling people what was agreed

What gets sent

Scheduling sends a confirmation when a time is settled, reminders before it starts, and — for polls — invitations and nudges to people who have not answered. You do not configure these individually.

The confirmation, and the .ics attachment

The confirmation carries a calendar file (.ics). Whoever receives it can open the file and the event lands in their own calendar.

Only the confirmation carries the .ics. Reminders do not.

It goes to you and to any participant with an email address on file. Someone who joined with only a name does not receive it. That is why Quick schedule, which never collects email addresses, sends no confirmations at all.

When reminders arrive

Reminders go out 24 hours and 1 hour before the start.

Anything already in the past at the moment you confirm is not sent. Confirm two hours ahead and the 24 hour reminder is skipped; only the 1 hour one arrives.

Nudging people who have not answered

In a poll you can nudge the participants who have not responded yet, from the responses screen. This is never automatic — you decide whether to send it.

When nothing arrives

Two causes account for most cases.

The participant has no email address on file. People who joined with only a name are not reachable.

Or the automatic meeting URL is switched on while no meeting tool is connected, or the connection has lapsed. The meeting URL cannot be created, so the confirmation email is not sent at all.

The second one is easy to miss. If you are not using meeting URLs, set the meeting method to none and confirmations will arrive regardless of the connection state.

Calendar entries are different: with no calendar connected the entry is simply skipped, and the notifications still arrive.